This page explains what BanYoo Tutor collects, how that information is used, how long it is retained, and what rights users have under our current data practices.
BanYoo Tutor ("Company", "we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the BanYoo Tutor mobile application ("App"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the App.
a. Information You Provide Directly - Full name and email address through Google Sign-In - Phone number and parent or guardian name for student accounts - Coaching centre name, address, and GST number for admin accounts - UPI ID for admin accounts only, collected solely for fee alert purposes
b. Information Collected Automatically - Device type, operating system, and app version - IP address and general location such as country or region - App usage data, session duration, and activity logs
c. Academic and Financial Information - Class enrolment records and attendance history - Fee amounts, due dates, and payment status
d. User-Generated Content - Documents, PDFs, images, and files you upload to the App
e. What We Do Not Collect We do not collect, store, or process any sensitive payment credentials such as card numbers, CVV or CVC codes, expiry dates, bank passwords, or equivalent payment instrument details. Subscription payments are processed through Google Play Billing.
We do not sell, rent, barter, or trade your personal information to any third party for monetary consideration or marketing purposes.
We may share your information only in these limited circumstances: - Google LLC for authentication through Google Sign-In and subscription payment processing through Google Play Billing - Cloud infrastructure providers for App hosting and data storage under appropriate data processing controls - Law enforcement or government authorities when required by applicable law, court order, or legal process - Business transfers in connection with a merger, acquisition, or sale of assets, with prior notice where appropriate
a. No Payment Credentials Collected: We do not collect, store, or have access to any sensitive payment details. Subscription purchases are processed exclusively through Google Play Billing and Google controls the payment flow.
b. UPI ID: Admin users may optionally provide a UPI ID within the App for one purpose only, which is displaying fee payment alerts and reminders to students. It is not used to initiate a financial transaction and is not used for commercial marketing.
c. Fee Records: The App records and displays fee information for institutional tracking only. We are not a payment processor and we are not a party to any financial transaction between tutors and students.
a. Uploaded Files: Documents, PDFs, images, and files uploaded through the App are automatically and permanently deleted 60 days from the date of upload.
b. Secondary Data: Operational records including fee records, monthly insights, attendance summaries, and related secondary data may be retained for up to 12 months from creation or last relevant activity.
c. Account Data: User account data is retained for the duration of your active account and for up to 90 days following account deletion, after which it is permanently removed unless longer retention is required by law or for legitimate security reasons.
We are not liable for loss of data resulting from these automatic deletion or retention policies.
We implement industry-standard technical and organisational security measures, including HTTPS encrypted data transmission, JWT-based authentication with short-lived access tokens, secure storage of authentication tokens on your device, and role-based access control for Admin and Student permissions. No method of transmission or storage is 100% secure, so absolute security cannot be guaranteed.
Subject to applicable Indian law, you may request access to your personal data, correction of inaccurate or incomplete data, deletion of your account and associated personal data, withdrawal of consent where consent is the legal basis, or objection to certain processing. To exercise these rights, contact banyoservicesorg@gmail.com. We aim to respond within 30 days.
You may request deletion of your BanYoo Tutor account at any time.
How to delete your account: - In the app, navigate to Profile -> Settings -> Delete Account if the option is available for your account - By email, send a deletion request to banyoservicesorg@gmail.com from your registered email address - If you are unable to access your registered email, contact support and include enough information for identity verification such as your account ID, full name, phone number, and institution name
What happens when your account is deleted: - Your profile data will be permanently deleted within up to 90 days of the verified deletion request - Uploaded files and documents will be deleted immediately or during the scheduled deletion cycle - Secondary operational records may be removed within up to 90 days, subject to lawful retention requirements - Any active subscription will not be refunded but may remain accessible until the end of the current billing cycle unless separately cancelled in Google Play
Some anonymised, aggregated, or legally required data may be retained for compliance, fraud prevention, dispute handling, or security purposes.
Students under 18 years of age must obtain verifiable consent from a parent or legal guardian before registering. We do not knowingly collect personal data from children under 13. If you believe such information has been collected inadvertently, contact banyoservicesorg@gmail.com and we will work to delete it promptly.
The App integrates with Google Sign-In for authentication and Google Play Billing for subscription payment processing. These services are governed by Google's own privacy and payment policies. We encourage you to review those policies before use.
A summary of our data collection and sharing practices is disclosed in the Data Safety section of the BanYoo Tutor Google Play listing. That disclosure is intended to be consistent with this Privacy Policy. If there is a conflict, this Privacy Policy provides the fuller explanation of our data practices.
We may update this Privacy Policy at any time. We will notify users of material changes by updating the Last Updated date on this page and, where appropriate, by providing an in-app notice. Continued use of the App after changes are posted constitutes acceptance of the revised Privacy Policy.
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, together with applicable amendments and rules. Any disputes are subject to the jurisdiction of the competent courts in India.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at banyoservicesorg@gmail.com.
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Contact BanYoo Tutor support at banyoservicesorg@gmail.com.
